Original Car Parts
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Home / Customer service / Complaints

Not satisfied?

Not happy with a product, your order, the delivery, our service or the website? Let us know and we will get to work on it.

Would you like to register a return?

Are you sending a product back or exchanging it? Please check our Return policy page first for the procedure and the return form. Is your complaint about something else, such as a defect, a wrong item, the delivery, our service or the website? Then please use the form below.

How does our complaints procedure work?

1. Submit your complaint

Using the form below.

2. Confirmation

You will immediately receive a confirmation of receipt by email.

3. Personal contact

We review your complaint and contact you to resolve it together.

4. Still not resolved?

See the options below under "Still not resolved?".

Complaint form

Please fill in your details and your complaint below. Do you have an order number? Please add it so we can look up your order right away. Did something go wrong with a product? Please also include the item number and feel free to attach a photo.

For example a photo of the defect or of the wrong item. Allowed: jpg, png or pdf, max. 5 MB per file.

Read our privacy policy here.

Still not resolved?

Original Car Parts is a member of Trusted Shops Buyer Protection. This protection is included with every order and you do not need an account for it. If we cannot resolve it together, you can open a guarantee case through Trusted Shops.

Omar Saadi, owner of Original Car Parts
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